Live Chat Software by Kayako |
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Nov 24 |
Contacting Support
Posted by Lee Conlin on 24 November 2011 10:42 AM
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As per our newsletter yesterday we have been very busy here moving to a new office and expanding our team. We have now completed our move to the new office and phone and live chat support should now be back online. As indicated in the newsletter we have two new guys in the team now training on the front line support so you should always be able to reach us on phones or live chat if needed. Read more » | |
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Nov 3 |
Google base cannot access images error
Posted by Lee Conlin on 03 November 2011 05:19 PM
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We are aware of an issue causing Google Merchant Centre to report that it cannot access product images due to being blocked by robots.txt. We have investigated this and found that it appears to be a reporting error within the merchant centre and images are actually being downloaded to google shopping results correctly. Based on various posts from other merchants on Googles forums it appears that this issue is not limited to EasyWebstore customers and we anticipate Google will be fixing it in due course. Read more » | |
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Oct 20 |
Service Status: Paypal orders & addresses
Posted by Lee Conlin on 20 October 2011 01:41 PM
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It appears that there have been some issues with PayPal orders last night appearing without addresses attached.This has been due to a problem whereby PayPal was not sending the address details to the EasyWebstore system on the callback. It appears that this problem is now resolved and future orders will not be affected however those orders already taken will remain without addresses and other means of contacting the customer should be employed in order to fulfill the affected orders.Read more » | |
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Aug 26 |
Checkout issues resolved
Posted by Lee Conlin on 26 August 2011 10:48 AM
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We have now resolved the checkout issues. The issues were due to a strange behaviour in the code to redirect pages. This also caused a number of other issues in the admin area as well. The fix is now live and all stores should be operating normally again. Read more » | |
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Aug 26 |
Checkout Problems
Posted by Lee Conlin on 26 August 2011 10:03 AM
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We are currently aware of issues in the checkout process affecting a large number of stores. We are working to resolve this as soon as possible.A Further update will be available in the news feed in your admin area once it is resolved.Read more » | |
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Jul 14 |
Google Products changes
Posted by Lee Conlin on 14 July 2011 11:27 AM
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You may have received an email from Google regarding some changes they are making to the Google Product Search requirements. These new requirements will take effect from the 22nd September. We already have plans in place to have these changes made prior to that date. Read more » | |