When editing content certain actions will result in changes to your sitemap, some of these are not immediately obvious. For example the following actions can all result in pages being removed or page URLs being changed: Editing a product URL Changing ...

If you get an error about encoding problems in Google Base please try the instructions here: http://base.google.com/support/bin/answer.py?hl=en-uk&answer=27893 Change encoding to "Auto detect".

When viewing product listings the user can select to view products by recently added first. The system uses the value in the "Date Filed" field on a piece of content. Which you can change by editing the content in the admin area. Changing this will allow ...

If you are having trouble logging in to your admin area the following steps usually solve 99% of all problems, once fixed you normally wont have difficulties again. Most problems occur after requesting or changing your sites domain name, upgrading or chan...

When uploading images to the system they will be automatically resized to consistent sizes. This not only has the benefit of producing a consistent look and feel across the whole site but also controls the overall size of images on your pages, meaning tha...

If you have noticed that we have a lot of shopping carts which people have not completed the orders for there is now way of finding out who these are or finding out why they dont carry on with the order. Unfortunately there is no way of telling who a cart...

If you placed an order with a merchant who was using our EasyWebstore system your contract is with them and not us. We do not retail any goods we are a supplier of web hosting and ecommerce facilities. We are sorry but we are unable to answer any queri...

If you or your customers are having trouble with the shopping cart on your site it is normally due to browser settings or compatibility. In order for the cart to work we require that browsers support cookies and have them enabled (this is in common wit...

We would strongly recommend you avoid pasting from word, the way word does formatting makes a horrible mess of the HTML when it is pasted into the EasyWebstore editors, it will be bloated and inconsistent. The best way to get data in is to copy and paste ...

A few people have contacted us about not been able to save content on the custom text and logo area page. In these cases it has turned out that there has been some skype html code in there which is invalid html and it wont allow you to save it. This is...

\N\NLAST UPDATED: 5TH OCT 2011\N\N This article is relevant to you if you are getting the following error from Google Checkout: _Shipping Restrictions result in an unsupported shipping area_ This problem occurs because Google does not allow shippin...

The system is set up so that you can only delete things that are not being used elsewhere in the system, for example a product that is part of an order cannot be deleted, or a category that has sub categories (or products) belonging to it. You could try d...

The system is set up so that you can delete shopping carts from the order management page, however once a order leaves the customers cart (the customer checks it out) it is not possible to delete the order, this is done to ensure that a history of all the...

You receive these alerts because a page has been moved or removed. You cannot see this page anymore because it no longer exists. Hitting the link in the email with your browsers will only result in another alert being sent out. This option is usually noth...

On your admin home page their is an option to place your system in "under construction" mode. Any attempts to browse your site (while you are building it) will show a friendly message advising that the site is "under construction" to turn this off just ch...

Links to your admin pages only show for you because you are logged in as an administrator, your customers will not have access to this area and will not see the links. If you want to check what your site looks like "exactly" as a customer would see it you...

Our developers test our system and sites using Internet Explorer and Firefox, your store should look roughly the same in both these browsers. It is never possible to have a site look exactly the same in every web browser on every computer due to slight di...