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Knowledgebase: Problems and troubleshooting
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Why do I get emails about missing or removed content on my website?
Posted by David Hall on 30 June 2008 06:30 PM
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You receive these alerts because a page has been moved or removed. You cannot see this page anymore because it no longer exists. Hitting the link in the email with your browsers will only result in another alert being sent out. This option is usually nothing to worry about and can be turned of in your admin area. Go to:"Admin home" > "Package and payment details" > "Alert Configuration" > "Send missing page alerts to this address" This is explained more fully below. If a browser (customer) tries to access a page that does not exist on your site they see a friendly "Page cannot be found" message. You (the merchant) also receive an alert that this has happened, the purpose of the alert is to inform you of the page that was requested. The user could have: Mistyped the url Followed a dead link (a link from a web page that pointed to a link on your site that no longer exists). Clicked on an item they had bookmarked (saved in their favourites) or the request could have come from a search engine crawler (robot). In most cases these emails can be safely deleted, if you recognised the link or keep getting repeat alerts about the same page you might like to check that you don't have any dead links in your site content. If the search engine crawler requested the page it should learn and not ask for it again. Sometimes you might not recognize the page requested, or it may look like the url is missing some information off the end. In these cases we believe that the search engine crawler might be attempting to hit the page even though it is unlikely there is a link to it (the link is actually to a similar page with extra information in the url after a question mark). | |
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