Live Chat Software by Kayako |
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Dec 16 |
Holiday Opening Hours
Posted by Lee Conlin on 16 December 2011 11:25 PM
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Friday 23rd Dec - Business as usual === (Weekend) === Monday 26th Dec - Support Offline Tuesday 27th Dec - Support Offline Wednesday 28th Dec - Limited Email Only Support Thursday 29th Dec - Limited Email Only Support Friday 30th Dec - Limited Email Only Support === (Weekend) === Monday 2nd Jan - Support Offline Business as usual from Tuesday 3rd Jan. Read more » | |
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Nov 24 |
Telephone number changed
Posted by Lee Conlin on 24 November 2011 01:35 PM
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As part of our ongoing updates our sales / support telehpone lines have been combined into a single number. The new number is 08456 171265. Calls to this number are charged at local call rates. The old numbers will still get you through to us as well for the time being but they will eventually be decomissioned. Read more » | |
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Nov 24 |
Contacting Support
Posted by Lee Conlin on 24 November 2011 10:42 AM
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As per our newsletter yesterday we have been very busy here moving to a new office and expanding our team. We have now completed our move to the new office and phone and live chat support should now be back online. As indicated in the newsletter we have two new guys in the team now training on the front line support so you should always be able to reach us on phones or live chat if needed. Read more » | |
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Nov 3 |
Google base cannot access images error
Posted by Lee Conlin on 03 November 2011 05:19 PM
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We are aware of an issue causing Google Merchant Centre to report that it cannot access product images due to being blocked by robots.txt. We have investigated this and found that it appears to be a reporting error within the merchant centre and images are actually being downloaded to google shopping results correctly. Based on various posts from other merchants on Googles forums it appears that this issue is not limited to EasyWebstore customers and we anticipate Google will be fixing it in due course. Read more » | |
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Oct 20 |
Service Status: Paypal orders & addresses
Posted by Lee Conlin on 20 October 2011 01:41 PM
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It appears that there have been some issues with PayPal orders last night appearing without addresses attached.This has been due to a problem whereby PayPal was not sending the address details to the EasyWebstore system on the callback. It appears that this problem is now resolved and future orders will not be affected however those orders already taken will remain without addresses and other means of contacting the customer should be employed in order to fulfill the affected orders.Read more » | |